Technical Delivery Manager

Tasks

The Technical Delivery Manager is responsible for the entire technical lifecycle of each customer relationship—from supporting the pre-sales team with RFPs and solution designs through integration and go-live, to production stability and long-term improvements. The role is part of the Solutions Team and operates at the intersection of three teams: Pre-Sales, Product Engineering, and Customer Success. Key responsibilities include:

• Ownership of deliverables as a product. Maintain a comprehensive set of documentation and technical artifacts for customers to install, integrate, and operate Taurus Protect.
• Tracking delivery KPIs: time to integration, SLA compliance, incident resolution time, customer satisfaction (in collaboration with Customer Success).
• Track and coordinate customer projects through pre-sales, integration, deployment, and production—ensuring technical compliance without directly performing tasks.
• Maintaining an up-to-date and accurate overview of each customer’s deployment model and installed product version.
• Participation in the customer ticket rotation.
• Close collaboration with the pre-sales team on RFPs, PoC integrations, solution design workshops, and effort estimates.
• Collaborate with Customer Success to coordinate customer status, release follow-ups, operational issues, and satisfaction.
• Coordinate with the Product Engineering team regarding upcoming releases to ensure that every customer is informed and prepared.
• Serving as the primary technical point of contact for client CTOs, architects, and integration teams.
• Management of customer onboarding: PMT design review, SOW/contract setup, technical coordination.
• Developing and implementing joint success plans with customers, tracking adoption and milestones through to go-live and renewal.

Requirements

The requirements for this position include:

• 5–8+ years of experience in technical delivery, professional services, or solution engineering in fintech, banking, or digital assets.
• 3+ years of experience managing cross-functional technical teams.
• Strong communication and customer interaction skills, with the ability to explain technical topics to both technical and non-technical audiences.
• Demonstrated ability to drive the creation and maintenance of customer-focused deliverables, including technical artifacts and documentation.
• Experience with Python is a plus.
• Practical experience with REST APIs, SQS, databases, containers, and cloud infrastructure (AWS, Azure, or GCP).
• Practical knowledge of secure SDLC, DevSecOps practices, and CI/CD pipelines.
• Fluidity in large-scale Agile—PMP, Scrum, Kanban, or S4AFs—and tools like Jira and Confluence.
• Strong ability to work across team boundaries—coordinating with Product, Pre-Sales, and Customer Success without having direct authority over these teams.
• Experience integrating regulatory compliance into the delivery process—AML/KYC, MiCA/Travel Rule, FinMA requirements, ISO 27001/ISAE 3402, or ISAE 4502 is a plus.
• PMP and SAFe certification are a plus.