Technical Delivery Manager

Tasks

The Technical Delivery Manager is responsible for the entire technical lifecycle of each customer relationship—from supporting the pre-sales team with RFPs and solution designs through integration and go-live, to ensuring production stability and driving long-term improvements. The role is part of the Solutions team and operates at the intersection of three teams: Pre-Sales, Product Engineering, and Customer Success. Responsibilities include:

• Ownership of deliverables as a product. Maintaining a cohesive set of documentation and technical artifacts that customers need to install, integrate, and operate Taurus products.
• Tracking delivery KPIs: time to integration, SLA compliance, incident resolution time, customer satisfaction (in coordination with Customer Success), and version coverage per customer
• Track and coordinate customer projects through pre-sales, integration, deployment, and production—ensuring technical continuity without engaging in direct sales activities
• Maintaining an up-to-date, accurate overview of each customer's deployment model and installed product version
• Participation in the Customer Ticket Rotation
• Close collaboration with the pre-sales team on RFPs, PoC integrations, solution design workshops, and effort estimates
• Collaborate with Customer Success to coordinate on customer status, release follow-ups, operational issues, and satisfaction
• Coordinate with the Product Engineering team regarding upcoming releases to ensure that every customer is informed and prepared
• Primary technical point of contact for C-level executives, architects, and integration teams
• Management of customer onboarding: AFF design review, SDD/contract setup, technical coordination
• Developing and implementing joint success plans with customers, tracking adoption and milestones through to go-live and renewal
• Serving as Local Manager for administrative matters related to the Canadian unit
• Management, mentoring, and development of a team of 3–6 Solutions Engineers in Vancouver

Requirements

The requirements for this role are:

• 5–8+ years of experience in technical delivery, professional services, or solution engineering in fintech, banking, or digital assets
• 3+ years of experience managing cross-functional technical teams
• Strong communication and customer interaction skills, with the ability to explain technical topics to both technical and non-technical audiences
• Demonstrated ability to drive the creation and maintenance of customer-focused deliverables, including technical artifacts and documentation
• Experience with Python is a plus
• Practical experience with REST APIs, databases, containers, and cloud infrastructure (AWS, Azure, or GCP)
• Practical knowledge of secure SDLC, DevSecOps practices, and CI/CD pipelines
• Agile at scale – PMP, Scrum, Kanban, or SAFe – and tools like Jira and Confluence
• Strong ability to work across team boundaries—coordinating with Product, Pre-Sales, and Customer Success without having direct authority over these teams
• Experience with embedding