Technical Software Support Lead

Tasks

• NT Global Services Human Capital is looking for a versatile mid-level software support lead to build and manage a platform for a web store application.
• Join us as a Full-Stack Web Production Support Lead for a wide range of customer-facing applications, web stores, and marketing platforms, and apply your core flexibility along with your expertise in various technical areas and domain-specific applications.
• Provide technical support under the guidance of the support manager.
• Provide L1/L2 support, monitor production windows, and apply core knowledge of the supported applications/services.
• Monitor, evaluate, and manage production support as discussed with the team, and serve as a core member of the team.
• Work with business users to analyze and perform repairs while remaining consistent with established processes in accordance with IT controls.
• Establish and maintain professional relationships with IT and partner organizations while delivering operational excellence to support them in their tasks.
• Collaborate with users around the world and other teams to identify risks, work with risk owners, and thoroughly investigate production issues.
• Collaborate with users around the world and work as a team on daily IT projects and critical production incidents.
• Include key team members from the continuous improvement initiative in the process of submitting data requests.
• Maintain a library of key application/process audit evidence that is relevant to and supports the relevant procedures.
• As long as it is relevant and related to the work, having a clear understanding of technical issues is not a problem.
• Collaborate with experienced experts to scale highly effective support policies, monitor milestones, and support several critical asset management firm office applications.
• Proactive thinking and participation.
• Close collaboration with development, infrastructure, and vendor software support teams.
• Committed to high standards and processes.
• Experience providing technical support to portal administrators, managers, and leads.

Requirements

• The ideal candidate is a self-starter with the ability to lead and influence, leverage existing skills, take on technical responsibility, and be a great team player.
• Being able to work with people from different backgrounds is a must.
• Knowledge of various environments and integrations such as API, ES, JMS, REST, etc.
• Excellent communication skills.
• Excellent problem-solving skills.
• Strong multitasking skills.
• Exceptional attention to detail.
• Excellent organizational skills.
• Strong analytical skills.
• Excellent verbal and written communication skills.
• Practical experience with JUnit.
• Experience with mobile development, test automation, and incident resolution.
• Advanced knowledge of Oracle, Any DB, and SQL.
• Advanced knowledge of HTML and tmux applications and scripts.
• Working knowledge of the Microsoft Edge service.
• Working knowledge of Java.
• Practical experience with Microsoft Azure Platform as a Service.
• Knowledge of JUnit is preferred.
• Knowledge of AIM.
• Knowledge of Jira.
• Salesforce.

We offer

• Salary range: $71,850 - $141,700 USD.
• Northern Trust offers a w