Job offer
Technical Solutions Architect
Taurus SA is seeking a Technical Solutions Architect to serve as the interface between the engineering teams and the clients' technical teams, delivering creative solutions for the implementation of digital asset infrastructures. The candidate should have over 8 years of experience integrating products in complex environments and possess excellent communication skills.
Job description
Tasks
As a Technical Solutions Architect, you will be part of the global Solutions Engineering team and act as a bridge between our engineering teams and our customers' technical teams (IT, system administration, database, engineering, DevOps).
- Delivery of a wide range of technology services to our customers, including all aspects of our product lifecycle, such as technical deployments, configurations, knowledge transfer, software upgrades, maintenance, and deprecation.
- Management of the planning, installation, and integration of Taurus solutions in physical, virtual, or hybrid IT environments
- Delivery of advanced, technical professional services (product customization and integration, including upgrades, troubleshooting, etc.) in customer environments
- Maintaining and supporting customer relationships, including increasing adoption, ensuring retention, and satisfaction
- Establishing trusting relationships with customers as a strategic advisor and supporting the ongoing value of our products and services
- Working with customers to continuously improve our offerings and understand customer needs and requirements
- Representing customer needs and issues to partners and customers
- Ensuring knowledge transfer on all aspects of Taurus products to partners and customers
- Collaborate with members of the engineering team to quickly resolve customer issues and increase post-sale customer satisfaction.
- Organization and improvement of technical and user documentation for customers
Requirements
- 8+ years of experience in the technical integration of products (with APIs, substrate deployments, network issues, etc.) in complex environments and organizations—experience in the financial sector is an advantage
- Experience as a technical solutions architect, solutions engineer/pre-sales engineer, technical account manager, or equivalent experience in increasing customer satisfaction, adoption, and retention
- Experience with corporate IT environments and frameworks such as virtualization, VDI, backup, and application management
- Experience in various DevOps build and test processes, release management, product lifecycle management
- Strong knowledge of modern DevOps tools (Linux, Kubernetes, Openshift, Ansible, Terraform, Python, YAML, Shell)
- Ability to deploy simple and complex solutions and integrate them into existing production environments
- Knowledge/experience in database management (SQL) and software development, preferably in GO, Java, or Python
- Flawless written and oral communication skills
- Willingness to learn, highly focused on the goal, results-oriented
- Willingness to travel regularly to visit customers
We offer
- An opportunity to work at the intersection of digital assets and finance
- A qualified and experienced team, including world-renowned experts
- A fast-paced learning environment, entrepreneurial spirit and team spirit
- A great time to join as the company grows and expands
- State-of-the-art technology and IT infrastructure
- Hybrid remote work and flexible working hours
Job details
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