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Technical Support Engineer
Marsden is looking for a Technical Support Engineer in London who will be responsible for the stability and performance of a proprietary SaaS platform built on Azure, AWS, and Kubernetes. The role involves monitoring, infrastructure management using Terraform and Ansible, and providing technical support to customers and stakeholders.
Tasks
- Infrastructure monitoring and troubleshooting, and scalability for issues and incidents
- Design, implementation, and documentation of the infrastructure using Azure AKS, IKS, and ECS
- Configuration and Maintenance of Services Using Terraform, Ansible, and ArgoCD
- Development, Deployment, and Maintenance of Microservices and APIs
- Development and Maintenance of Service Level Agreements (SLAs)
- Providing technical support to customers and stakeholders
- Troubleshooting and Resolving Technical Issues
- Serves as a liaison between the development team and the support team
- Collaborate with the QA team to test and validate new features
- Collaborate with the product team to prioritize and deliver new features
- Maintenance and Improvement of the Platform's Documentation
- Participating in code reviews and providing feedback on code quality
Requirements
- A Passion for Problem Solving
- Strong communication skills
- Ability to work as part of a team
- Ability to work independently
Job details
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