**Trust Administrator**

Job description

Tasks

• Review, draft, negotiate and finalize documents / reports (if required)
• Support for trust and wealth managers as required
• Processing new business inquiries in flexible cooperation with colleagues from all departments

Client Management (internal & external)

• Client support (internal/external): acts as a link between internal clients - WB Key People in the Private Banking Division - and external clients - clients and selected external service providers
• Provision of high-quality trust and fund services for high net worth / ultra high net worth individuals
• Working closely with the Wealth Planning Advisory Unit as required to process new business inquiries from prospective internal / external clients and professional intermediaries and ensure the smooth, efficient management of new account onboarding and in accordance with policies and procedures and regulatory requirements
• Interact with customers in a manner that maintains a high level of morale and promotes sound team values, particularly with regard to:
• Work ethic / Commitment
• Service standards
• Productivity
• Commercial flexibility
• Flexible collaboration with colleagues throughout the Group
• Develop bespoke solutions referred from Wealth Planning, including attending internal / external client meetings; managing / supervising professional advisors and general monitoring of the case. Apply robust risk management techniques. Wealth Planning is appropriately informed / involved
• Analyze and manage situations involving fiduciary risk using technical knowledge and exercising sound judgment

Business Management

• Administration & Administration Liaison: responsibility for the day-to-day administration, management and monitoring of complex trusts, companies and other internal and external fiduciary structures
• Close coordination with Wealth Planning colleagues to maximize continuity / efficiency across the Group

Regulatory responsibilities / risk management

• Demonstrate appropriate values and behaviors, including but not limited to standards of honesty and integrity, care and diligence, fair treatment (fair treatment of clients), management of conflicts of interest, competence and continuous development, appropriate risk management and compliance with applicable laws and regulations
• Maintain sound working practices to the satisfaction of key internal and external stakeholders / regulators:
• Monetary Authority of Singapore
• Legal and compliance department
• Internal auditors
• External auditors
• Internal analysis and management of situations involving potentially high commercial (fiduciary) risk, using technical knowledge and exercising sound judgment
• Maintain, review and improve internal procedures in consultation with the local compliance unit and in line with the Group's Trust Centers as a whole
• Intensive monitoring and oversight of all risks to ensure timely completion by the team (if applicable) of:
• Investment reviews
• Structural checks
• Important problems
• Minor administrative matters
• Customer financial reports Approval
• Trust customer reviews
• Up-to-date information on market competition, industry changes, service innovations and other relevant information that can impact marketing strategy and positioning

Requirements

• Results-oriented, innovative mindset with strong attention to detail; experience implementing procedures or processes; proven track record in strategic thinking. Demonstrates a high level of drive and energy, makes a