University Graduate – CX Strategist 100% (f/m/d)

About the job

The position as University Graduate – CX Strategist 100% (f/m/d) offers you the opportunity to start your career at a renowned company. As part of the Digital Delivery team, you will belong to the Strategy & Solution Management – Journey Experience & Design department, which plays an important role in shaping and developing the digital future of the company.

What we offer

- Tailored career path: Develop expertise in your chosen field while growing personally and professionally - Global perspective: Gain international experience and work with diverse teams - Community & mentorship: Learn from industry leaders and colleagues and build a strong network - Effective work: Contribute to projects that make a real difference from the outset

Your challenge

During the program, you will: - Learn how to scale customer experience (CX) in a structured and sustainable way—beyond unique design thinking workshops - Understand how to transform a fragmented legacy tool landscape into a unified and seamless digital work platform - Get to know our front end through a rotation as part of your graduate program - Discover how hands-on business transformation works and help establish a journey-based way of working within Digital Delivery and beyond - Work closely with UX/UI designers by preparing well-researched as-is journeys and developing clear guidelines for to-be journeys - Collaborate with product designers and similar roles to support better user flows in digital products - Collaborate with CX strategists and CX analysts who will coach you to map journeys, identify insights and opportunities, and connect them to implementation in Jira - Gain hands-on experience with a dedicated journey management platform and learn how to apply it effectively in your daily work - Be part of a larger unit that shapes and drives the strategy for comprehensive digital delivery

Requirements

- Master's degree from a university or technical college with above-average grades in service design, customer experience design management, interaction design, UX design, or similar (degree max. 12 months old) - Initial practical experience in applied CX or service design within a larger organization—ideally working from end to end, combining research and insights into clear, actionable future journeys - Passion for wealth management and the desire to create value beyond assets - A global mindset, excellent interpersonal skills, and a strong willingness to learn - Fluency in English is required, fluency in German is a plus - Eligibility to work in the country for which you are applying