Operational Excellence Manager

Tasks

The Head of Operational Excellence ensures that FKB designs its processes to be efficient, consistent, and customer-focused, and continuously improves them. He or she defines the methodological framework for process design and management, ensures transparency across all processes, and identifies opportunities for optimization and digitalization. By fostering a culture of continuous improvement and the targeted use of modern technologies, he or she makes a significant contribution to operational performance, risk reduction, and long-term strategic development. His or her responsibilities include, in particular:

• Coordination and further development of the complete inventory and the process map of the bank’s core and support processes.
• Identification of efficiency losses, operational risks, redundancies, and opportunities for automation within processes (RPA / AI).
• Close collaboration with IT, data management, and subject matter experts to implement scalable and secure solutions.
• Implementation and monitoring of KPIs for operational performance: quality, productivity, deadlines, unit costs, operational inefficiencies, resilience, and corresponding dashboards.
• Definition of a common methodological framework that can be applied throughout the bank, such as Lean Management, Kaizen, Six Sigma, or PDCA.
• Establishment of an operational governance framework involving business units, IT, compliance, risk management, and cross-functional centers of expertise.

Requirements

Your profile:

• A college degree in management, engineering, business, IT, or a related field.
• Several years of experience in process management, operational excellence, Lean/Six Sigma, or quality management (ideally in the Swiss banking sector or related industries).
• Understanding of technological efficiency measures (RPA, workflows, monitoring tools).
• Excellent analytical, communication, and synthesis skills.
• Strong persuasive skills and the ability to align diverse stakeholders toward common goals.
• Excellent command of the French language, both spoken and written.

We offer

We offer:

• A people-oriented and motivating work environment with quick decision-making processes: Your contribution makes all the difference.
• A sustainable career where long-term success is valued.
• An employer that doesn't just use solidarity, sustainability, and community engagement as slogans, but actually lives by them.
• Competitive salary and above-average benefits
• Preferential terms for our banking services and much more