Job offer
Customer Experience Manager
The Banque Cantonale de Fribourg is seeking a Customer Experience Manager in Fribourg to oversee and optimize the customer journey across all departments and to promote a customer-centric corporate culture. The ideal candidate will have a college degree in management or customer service, CX certification, and strong conceptual and communication skills.
About this position
- The Head of Customer Experience ensures that FKB provides its customers with a consistent, high-quality, and distinctive experience across all touchpoints.
- He or she oversees the optimization of the customer journey across all departments and promotes an experience- and customer-oriented corporate culture.
What can you expect?
- Development and Implementation of a Customer Experience Strategy
- Managing and Optimizing Customer Experiences (Customer Journey Management)
- Measuring, Monitoring, and Reporting Customer Satisfaction
- Coordination and support of cross-functional CX projects
- Promoting a Customer-Centric Corporate Culture
- Monitoring Innovation and Trends in the Customer Experience Sector
What do you bring with you?
- Higher education in management, marketing, digital transformation, banking/services (professional certification is a plus)
- Certified CX Manager (or similar)
- Knowledge of customer insights, data analysis, and customer journey mapping, as well as proficiency with the relevant tools.
- Conceptual strength and a structured approach to work
- Strong customer focus and a high degree of empathy
- Excellent communication skills; native speaker of French or German with excellent knowledge of the other language
We offer you
- A supportive and stimulating work environment where your contributions make a difference, with quick decision-making processes
- Competitive compensation and above-average benefits
- Preferential terms for our banking services and much more
Job details
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