Vice President, Client Reporting and Onboarding

Job Description

BlackRock’s mission is to help more and more people achieve financial well-being. As a trustee for investors and a leading provider of financial technology, our clients turn to us for the solutions they need as they plan for their most important goals.

About Client Experience

Our mission within the Client Experience (CX) organization is to make it easier for our clients to do business with BlackRock by simplifying our services so that they become a source of alpha. We are organized around four key pillars:

• Client Experience Delivery, customer-focused teams that coordinate all aspects of service delivery, and onboarding teams that bring new business to our platform.
• Reporting Advisory Solutions, responsible for reporting in close collaboration with teams within BlackRock.
• Client Operations, core client operations teams that handle reporting, billing, and onboarding due diligence worldwide.
• Client Experience Transformation accelerates growth toward our CX mission through research, competitive analysis, analytics, marketing, business management, and change management.

Team Overview

BlackRock’s Client Experience Reporting Solutions Team ensures that BlackRock meets its clients’ data needs by providing market-leading reporting solutions and effective client service. As part of the Reporting Solutions Team, you will drive the successful delivery of critical investment reports for complex products across our client-focused business. Specifically, you will be responsible for gathering requirements and developing implementation plans, gaining in-depth knowledge of our reporting technology, and using these tools to deliver successful outcomes in a deadline-driven environment.

Role and Responsibilities

• Guide a team through client onboarding and production cycles, with a focus on process improvements to ensure on-time delivery and accuracy.
• Implement end-to-end stakeholder management by aligning cross-functional partners on priorities, risks, and deliverables.
• Design, develop, and maintain work schedules.
• Establish and implement governance frameworks to ensure effective project management and escalation.
• Participate in architectural design and contribute to the technical aspects of projects.
• Assistance in developing solutions to complex problems and communicating with stakeholders across the organization.
• Lead business initiatives for client reporting automation using tactical Excel/VBA and Python tools.
• Work with client experience stakeholders to design and deploy new report templates.

Expertise and experience

• Extensive experience in the financial sector, preferably in asset management (6–10 years).
• Excellent communication skills with a proven track record of building relationships with stakeholders.
• Team leadership experience, with a willingness to contribute to the development and growth of talent.
• Excellent problem-solving skills.
• Knowledge of automation tools such as VBA or Python is desirable.
• Outstanding ability