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EMPATHY & ACTIVE LISTENING
Your learning goals
- You can accurately summarize the key message of your counterpart in 1-2 sentences.
- You recognize and name the needs behind what is said in an appreciative manner.
- You visibly check your own assumptions and obtain counterexamples.
- You structure challenging conversations: open - explore - close.
- You clearly record agreements and ensure mutual understanding.
What you can expect from coaching
Empathy and active listening are key skills in an increasingly networked and diverse working world. They enable a deep understanding of needs, expectations and tensions - both internally and externally. These skills are indispensable in complex teams or customer relationships. Companies strengthen joint value creation through empathetic communication.
CONCRETE CONTENT?
- Attitude & basic rules
- Active listening - core techniques
- Questions that help
- Dealing with feelings
- Check assumptions (avoid errors in reasoning)
- Body language & voice
- Structuring conversations with ambition
- and more
Date and place: By arrangement
Appendix
Details
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