Future Skills Training EMPATHY & ACTIVE LISTENING - Promoting real understanding

What you can expect from coaching

Empathy and active listening are key skills in an increasingly networked and diverse working world. They enable a deep understanding of needs, expectations and tensions - both internally and externally. These skills are indispensable in complex teams or customer relationships. Companies strengthen joint value creation through empathetic communication.

CONCRETE CONTENT?

• Attitude & basic rules
• Active listening - core techniques
• Questions that help
• Dealing with feelings
• Check assumptions (avoid errors in reasoning)
• Body language & voice
• Structuring conversations with ambition
• and more

Date and place: By arrangement