Difficult conversations

What you can expect in the workshop

Recognize, address, solve.

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Train using realistic scenarios to sharpen your impact in difficult conversational situations. With an actor if required.
The training is tailored to your role, your industry and your specific challenges. So that you can communicate respectfully, confidently and effectively even in tense situations.

You will learn and practise

• conduct difficult conversational situations with confidence
• Be aware of your function and role in the company
• correctly assess the starting position of your counterpart
• reflect on your approach and impact with the help of video analysis
• Use location, setting and sitting position in a targeted manner
• Techniques for addressing conflict issues empathetically and clearly
• improve your vocal, linguistic and visual impact