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Strong communication
Your benefits:
- You will improve your written and verbal communication skills.
- You will gain confidence in dealing with customers, employees, and superiors.
- You remain friendly and confident even in difficult situations.
- You convey your messages clearly and positively.
- You will strengthen your personal impact and service skills on the phone, via email, and in direct contact.
What you can expect in the seminar
Whether on the phone, by email, or in person, the way you speak has a significant impact on how you are perceived. In this seminar, you will learn how to communicate in a positive, solution-oriented, and professional manner. You will discover how to make a lasting impression with your voice, choice of words, and attitude, even in challenging situations. The goal is to strengthen your communication skills and improve your impact in a targeted manner, for more clarity, friendliness, and confidence in your everyday work.
key topics
- Fundamentals of positive and solution-oriented language
- Effect and use of the voice on the telephone
- Email skills: writing clearly, friendly, and professionally
- Stress reduction and self-confidence in conversations
- Dealing with difficult conversation partners and complaints
- Change of perspective: Attitude and mindset as the basis for successful communication
- Expand your vocabulary and avoid clichés
- Practical exercises on conversation techniques and phrasing
Note
The exercises are done by hand— no laptop is required.
What you can look forward to
- exchange
- individual assignments
- group work
- cases
- exercises
- Theoretical inputs
- Reflection
- Teaching practical knowledge
Director: MartinVogel
Martin Vogel is a trainer, consultant, project manager, lecturer, and managing owner of The Business Training Company.
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