Digital transformation grips banking operations: How Claudia is mastering this challenge
Claudia Lehmann has been a fixture in the back office of the banking world for over 30 years. But digitalization is changing the rules of the game: Processes are being automated, new tools are shaping everyday working life and further training is becoming essential. Find out how Claudia is mastering her way through the digital transformation, why further training and an open mindset are crucial and how you too can actively shape your career.
Digital transformation in the banking world: the challenge for experienced employees
Claudia Lehmann has an impressive career behind her. At 58, she has been working in the banking world for over 30 years, where she has made a name for herself as a reliable and competent employee in the back office. But the world of work has changed: New digital tools, automated processes and hybrid working models present Claudia with unfamiliar challenges. Further training has long played no role in her area - neither on her own initiative nor as part of the corporate culture.
Claudia, who began her career at a time when paper-based processes were still the norm, feels overwhelmed by the speed of change. It is particularly challenging:
- Dealing with new technologies: Many of the new tools and systems are unfamiliar to her. This leads to uncertainty when dealing with them.
- Gaps due to lack of further training: In their field, it was common to focus on current work and be less concerned with long-term changes.
- The generational difference: younger colleagues are often more digitally savvy and contribute fresh ideas, which sometimes makes Claudia feel like she can no longer keep up.
- The future of her career: Claudia is approaching the final stage of her professional life and is wondering how she can make good use of her experience without losing touch.
Between uncertainty and new beginnings: Claudia's emotional world is upside down
The changes in the world of work give Claudia mixed feelings. On the one hand, she is proud of her many years of experience and her professional expertise. She knows that she plays a key role in her team. On the other hand, she feels increasingly insecure: Will she still be able to cope with the new demands? Is she in danger of being left behind by digital developments? At the same time, she would like to be able to continue to contribute her strengths - preferably in a way that allows her to develop further without feeling overwhelmed.
Further training is key: how Claudia is mastering the digital transformation
Claudia is not alone in her challenge. Many experienced employees find themselves in a similar situation. With the right strategies, she can not only actively shape change, but also create new prospects for her career:
- Targeted further training through "Banking Operations Future-Fit"
- Claudia decides to attend the "Banking Operations Future-Fit" course. There she gains practical knowledge of digital tools, solves real-life case studies in a team and trains interdisciplinary skills such as presentation skills, scenario thinking, risk evaluation, stakeholder management and negotiation skills.
- Using her experience as a mentor
- Instead of comparing herself to the younger employees, Claudia could use her many years of expertise to act as a mentor. In this way, she can pass on her knowledge and benefit from the younger generation's digital affinity at the same time.
- Openness to change and new technologies
- Claudia consciously engages with new digital tools to strengthen her technological expertise. She takes part in training courses and exchanges ideas with colleagues to familiarize herself with new developments.
- Take advantage of professional career advice
- Claudia can get support from career advisors to help her plan her next career steps. Individual advice helps her to recognize her strengths, identify development opportunities and adapt confidently to the changes in the digital world of work.
Successful new start: Claudia's transformation in the back office
After extensive further training and intensive discussions with a career advisor, Claudia feels more secure and confident in her professional environment. She has reflected on her ideas and goals with her team leader, who actively supports her. Through the targeted exchange, she was able to use her strengths more consciously and grow step by step into her new role, which is now required in her area of work. For her, digitalization no longer means uncertainty, but an opportunity for further development.
Get started now: Further training and career development at the House of Skills
Can you relate to Claudia's story? Then use the changes in the world of work as an opportunity. Think about it: What further training could help you to build on your strengths? Are there opportunities to use your experience as a mentor? Would coaching or just a conversation with a career expert help you? It's never too late to embark on a new path! Here in the "House of Skills" you can browse for suitable further training and development opportunities and tackle your next professional challenge.
