Stellenangebot
IT Service Owner - 100% (f/m/d)
Julius Baer sucht in Madrid einen IT Service Owner, der für die operative Leistung, Stabilität und kontinuierliche Verbesserung einer geschäftskritischen Java-basierten Anwendungsumgebung verantwortlich ist. Die Rolle umfasst die Koordination von Incident- und Problemmanagement sowie die enge Zusammenarbeit mit Stakeholdern und Entwicklungsteams.
YOUR CHALLENGE
- Own the operational performance, availability, stability, and continuous improvement of the critical IT Service Owners, Application Manager, Application Support Lead, or Service Management role.
- Manage and coordinate major incidents, problem management, root cause analysis, and service improvement plans (SIPs)
- Act as the primary point of contact for business stakeholders regarding service issues, troubleshooting, and investigations.
- Coordinate L3 support activities and collaborate with development teams on incident management.
- Monitor applications, interfaces, jobs, and integrations to ensure reliable day-to-day operations.
- Lead analysis and troubleshooting across upstream and downstream system dependencies.
- Coordinate application deployments, configuration changes, and production releases using Agile and DevOps practices.
- Support database refresh, data anonymization, and non-production environment management.
- Drive service improvements through monitoring, trend analysis, automation, and best practices.
YOUR PROFILE
- Proven experience in an IT Service Owner, Application Manager, Application Support Lead, or Service Management role.
- Strong understanding of enterprise applications built on Java/Jakarta EE platforms, Oracle Application Servers, and Oracle databases.
- Experience managing incident, problem, and change management processes in complex enterprise environments.
- Hands-on experience with monitoring and operational tools such as Splunk, IT Automation, or similar.
Nice-to-Have Skills
- Experience supporting applications running on JBoss EAP, WildFly, or similar platforms.
- Familiarity with enterprise scheduling, batch processing, and end-of-day operations.
- Knowledge of messaging and integration technologies, including JMS and enterprise messaging platforms.
- Experience coordinating Disaster Recovery testing, security assessments, and compliance-related activities.
- Understanding of database refresh, masking, and anonymization processes.
- Familiarity with integration testing coordination across multiple teams and environments.
- Experience working in Agile and cross-functional international environments.
- Technical background in software development or application support within enterprise Java ecosystems.
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