IT Service Owner - 100% (f/m/d)

YOUR CHALLENGE

• Own the operational performance, availability, stability, and continuous improvement of a business-critical enterprise application landscape.
• Manage and coordinate major incidents, problem management, root cause analysis, and service restoration activities.
• Act as the primary point of contact for business stakeholders regarding service issues, changes, and investigations.
• Coordinate L3 support activities and collaborate with development teams on issue resolution.
• Monitor applications, interfaces, jobs, and integrations to ensure reliable day-to-day operations.
• Lead analysis and troubleshooting across upstream and downstream systems and their dependencies.
• Coordinate application deployments, configuration changes, and production releases using established delivery processes.
• Coordinate Disaster Recovery exercises, penetration testing activities, and post-incident reviews.
• Support database refresh, data anonymization, and non-production environment management.
• Drive service improvements through monitoring, trend analysis, automation, and operational best practices.

YOUR PROFILE

• Proven experience in an IT Service Owner, Application Manager, Application Support/Infrastructure Management role.
• Strong understanding of enterprise applications built on Java/Jakarta EE platforms, application servers, and Oracle databases.
• Experience managing incident, problem, and change management processes in complex enterprise environments.
• Hands-on experience with monitoring and operational tools such as Splunk, New Relic, and service catalog/form tools.
• Solid understanding of the ITIL framework and associated principles.
• Understanding of secure operations and information-security best practices.
• Professional attitude towards monitoring and testing, with a focus on supporting and advising application developers, architects, and the operations team.
• Strong service management and stakeholder communication skills.
• Ability to rapidly troubleshoot and coordinate across teams in a complex landscape.

Nice-to-Have Skills

• Experience supporting applications running on JBoss EAP, WildFly, or similar Java application platforms.
• Familiarity with enterprise scheduling, batch processing, and end-of-day operational windows.
• Experience with configuration management and deployment tools such as Oracle, TIBCO, or similar platforms.
• Knowledge of messaging and integration technologies, including JMS and enterprise service buses (ESB).
• Experience coordinating Disaster Recovery testing, security assessments, and compliance-related activities.
• Understanding of database refresh, masking, and anonymization processes.
• Familiarity with integration testing coordination across multiple teams and environments.
• Experience working in Agile and cross-functional international environments.
• Technical background in software development or application support within a J2EE/Java enterprise ecosystem.