Account Officer - CSO - IAM Desk

Job Description

We are looking for a proactive and experienced Client Support Officer (CSO) to join our Independent Asset Managers (IAM) desk in Luxembourg. The ideal candidate will have a strong background in compliance or First Line of Defence and will be skilled in managing numerous reviews topics and fostering BDC relationships. In this role, you will be a vital link between clients and our internal teams, ensuring the seamless execution of customer instructions while building strong relationships in a stimulating and dynamic work environment.

Key Responsibilities:

• Perform account reviews: The candidate will be primarily responsible for conducting comprehensive reviews of client accounts, ensuring accuracy, completeness, and compliance with internal and regulatory standards.
• Receive, prepare, and initiate the execution of customer instructions in compliance with internal procedures (authorisations, establishment of internal forms, collecting signatures if required, transmitting instructions to the relevant department).
• Manage investment instructions received from clients.
• Collect customer instructions in case of corporate actions events.
• Follow up on the accuracy and completeness of customer files.
• Follow up on pending issues and escalate to the Customer Relationship Officer (CRO) if necessary.
• Act as the contact person on behalf of the team for all areas of the bank whenever needed (troubleshooting, requests, etc.).
• Serve as alternative contact person to the Client Relationship Officers for customers (phone answering, meetings, etc.).
• Perform research work upon CRO's request.
• Prepare any documentary support on behalf of the CRO.
• Assist the CRO in any other delegated tasks.
• Monitor Credit on a daily or monthly basis (limit excess review, collateral excess review, overdrafts, risk concentration, significant loss, etc.).
• Monitor Operation daily on a daily basis (deposit renewal, pending orders, MiFID profile, negative cash balance check, etc.).
• Monitor Risks on a yearly basis (dormant accounts, hold mail account, small balance accounts, claims escalation and follow-up on a case-by-case basis, etc.).

Skills and Experience:

• Experience: Minimum of 5 years in a similar role within private banking, financial services, compliance, or First Line of Defence.
• Knowledge: Strong understanding of private banking processes, financial products, and regulatory requirements (KYC, AML, FATCA, CRS).
• Languages: Excellent proficiency in English is mandatory; proficiency in French is ideal. Additional languages such as Russian, Italian, Greek, or German would be a significant advantage.
• Technical Skills: Proficient in standard IT systems; ability to quickly learn new software.

Personal Attributes:

• Service-oriented and client-focused mindset.
• Strong learner with a collaborative spirit.
• High level of confidentiality and discretion.
• Proactive and self-motivated.
• Detail-oriented, accurate, and reliable.
• Open-minded and eager to learn new skills.

Our Values:

• Accountability: Taking ownership for tasks and challenges, as well as seeking continuous improvement.
• Hands-on: Being practical to rapidly deliver high-quality results.
• Passionate: Being committed and striving for excellence.
• Solution-driven: Focusing on client outcomes and treating clients fairly with a risk-aware mindset.
• Partnership-oriented: Promoting collaboration and teamwork. Working together with an entrepreneurial spirit.