Application Support Engineer

Stellenbeschreibung: Application Support Engineer

Aufgaben

• 1st line application support for business systems with escalation to 2nd line Application Support team and directly to vendors
• Respond to queries and resolve issues
• Knowledge, Recording and taking ownership of issues using Zendesk, Stack, ServiceNow or 3rd system
• Focused and well organised, to effectively manage daily issues
• Liaise with internal technology teams, end users or 3rd parties as appropriate. Helpful attitude and assist users in line with our values and our service level agreements
• Analysing the root impact of various tasks and proactively solving them
• Attend to all service requests; monitoring, escalation and root cause analysis
• Filing ITGL, scripts to resolve user queries, testing, lease management by following change controls across environments
• Contribute to procedures and policies by keeping them up to date with the knowledge base that are available for use
• Prepare and distribute daily handover and release notes
• Work with internal and external auditors

Anforderungen

Essential Skills

• Relevant tech 1st line / helpdesk support experience
• Experience with Windows based environment; Windows 10, Windows Servers, Office 365
• Ability to multitask
• Experience with Windows based infrastructure; Windows 10, Windows Servers, Office 365
• Motivically accurate approach to data entry and results review is necessary; high attention to detail

Desirable

• Database skills; Oracle, MS SQL - script writing abilities would be advantageous
• Experience on Operating Systems; Unix/Linux
• Experience with scripting; Python, Perl, PowerShell, Nagios, ELK, Automate, SMIIT and
• Exposure to applications such Azure DevOps, Slack, Stop, ServiceNow, firefly
• ITIL Foundation; some experience or support of ITIL/service management and
• Gaining knowledge of Financial markets and instruments; e.g. Equities, Derivatives, Options, Credits etc., through previous experience within the financial services sector.

Wir bieten

• Hybrid working
• A relaxed environment at the office campus with easy access to transport and amenities
• Competitive compensation package
• 25 days holiday allowance
• Private health insurance
• Employee Assistance Programme
• Additional days off for long service and volunteering
• Multipoint card
• Opportunities for on-going professional development including internal tech talks, conference attendance, and engage our source community