Business Operations Specialist, Syngum Europe (Liechtenstein)

Job Details

• Posting Title: Business Operations Specialist, Syngum Europe (Liechtenstein)
• Country: Liechtenstein
• Location City: Triesen

About the Role

Banking & IT Operations plays a central role in ensuring smooth day-to-day operations for our clients & employees. As an Operations Specialist for Banking & IT Operations, you are responsible for transaction handling, client onboarding, reporting & reconciliation, and for local IT Support.

Your Main Responsibilities

• Transaction Handling:
  • Process and monitor client transactions and trading orders in a timely and accurate manner.
  • Ensure settlement and booking of transactions in line with internal procedures.
  • Handle transaction confirmations and respond to client inquiries on operational matters.
• Client Onboarding:
  • Assist Relationship Managers in the end-to-end onboarding process.
  • Coordinate with Compliance and Risk teams for approvals and escalations.
• Reporting & Reconciliation:
  • Prepare periodic client reports (i.e., account statements, transaction summaries).
  • Support regulatory and internal reporting obligations.
  • Perform daily reconciliations of client accounts, valuations, and ledgers. Investigate and resolve discrepancies promptly, escalating issues where required.
• Operational Excellence:
  • Ensure all operational processes are executed in line with policies and internal controls.
  • Contribute to continuous improvement of operational workflows and efficiency.
  • Support internal and external audits with required documentation and explanations.
• IT Operations:
  • Serve as the first point of contact for internal users, providing first-line support across systems via ticker, email, and in-person requests. Escalate complex issues to outsourced service providers to ensure timely resolution.
  • Coordinate user lifecycle processes, including onboarding and offboarding, hardware setup and account provisioning.
  • Participate in the management of major incidents, supporting swift resolution of business-critical disruptions and effective communication with stakeholders.

Our Ideal Candidate

• 2-3 years of experience in banking operations, financial services, or crypto/ digital assets.
• Knowledge of transaction processing, trading operations, reconciliation processes, and IT service management practices (e.g., ITIL).
• Experience coordinating with outsourced IT service providers, including performance monitoring, SLA validation, and incident escalation.
• Exceptional attention to detail and a commitment to maintaining high standards of accuracy.
• A proactive, collaborative mindset suited to an innovative, fast-moving environment.
• Fluency in English and German (as well as additional European languages are a plus).
• Familiarity with European financial regulations (e.g., MiCAR) preferred.
• Valid Liechtenstein work permit and availability to work on-site at least 3 days per week.

Our Offer

• Attractive combination of market salaries and entrepreneurial incentive scheme.
• Flexible Work at home policies.
• Professional development via Mentoring and Buddy programs.
• One-month fully paid sabbatical after five years of continuous employment.