Client Service Support Specialist – Team Lead – Private Bank, Geneva

Job Information

• Job Identification: 210666243
• Job Category: Client Service
• Business Unit: Asset & Wealth Management
• Posting Date: 09/19/2025, 11:07 AM
• Locations: La Voie-Croix 1, Geneva, CH-GE, 1202, CH
• Job Schedule: Full time

Job Description

The Client Service Support Specialist is the primary support person for service-related execution within the Private Bank. The individual will work with Client Service Specialists (CSS), mid-office and operations teams to deliver a seamless and integrated experience to our clients across especially Private Banking products.

The main task of the Client Service Support Specialist Team Lead is to lead the CSS Support team and support our CSS team by inputting cash and security transfers and thus delivering a high-quality service to our clients and ensuring the smooth execution of all daily tasks within strict deadlines.

Job Responsibilities

• Data entry and process initiation, mainly payment transfer inputs
• Manage daily inputs accurately, within established deadlines, and in accordance with existing policies and procedures
• As Team Lead, monitor and assign tickets to the CSS Support team based on volumes and capacity, assist team members with queries
• Assist in hiring and development of team members
• Working within a team to execute daily transactions, mainly payment instructions and liaise and follow-up with internal teams for transfer issues
• Assist the team in production of monitoring reports for daily transaction as well as verify and maintain data quality
• Signature Verification of instructions received from clients
• Participate in special projects and LTM testing for IT enhancements as assigned by Team Manager

Required Qualifications, Capabilities and Skills

• Excellent attention to detail is absolutely essential
• Team player with the ability to work well with multiple stakeholders and other team members
• Ability to produce accurate results while performing repetitive tasks
• Ability to adapt to a rapidly changing business technology and environment, and to utilize all available tools and resources to service clients as efficiently as possible
• Solid comprehension of deposits and services as they apply to their specific region's business segment is an advantage
• Must understand and comply with the regulations, policies, and procedures applicable to these products and services, and ensure they are not executed improperly
• Excellent English communication skills (verbal and written), additional languages a plus