Consumer Compliance Officer

Job Description

• The Consumer Compliance Officer serves as the day-to-day administrator of the Bank’s Consumer Compliance Management System (CMS) and supports the Chief Compliance Officer in maintaining effective oversight of consumer compliance, regulatory compliance, examination readiness, monitoring, testing, issue management, and reporting.
• The role is responsible for supporting the consumer compliance framework, ensuring adherence to applicable consumer protection laws, regulations, and supervisory expectations.
• The position entails providing regulatory analysis, compliance advisory support, and delivering oversight of the Bank’s consumer-facing products, services, channels, and activities.

Key Responsibilities

Consumer Compliance Oversight

• Serve as the day-to-day administrator of the Bank’s Consumer Compliance Management System (CMS) and support the CCO in maintaining effective oversight of consumer compliance, examination readiness, monitoring, testing, issue management, and reporting.
• Provide regulatory guidance and support for managing consumer protection risks and compliance across applicable consumer products, services, and channels, including retail banking, credit cards, deposits, consumer lending, privacy, UDAAP, complaint management, fair lending, and electronic banking requirements.
• Review consumer products, services, and channels to ensure adherence to regulatory and supervisory expectations.
• Develop and execute risk-based compliance monitoring and testing activities to evaluate adherence to applicable regulations.
• Support business units by translating regulatory requirements into practical guidance, including control planning, examination preparation, and new product initiatives to assess compliance.
• Partner with Internal Audit (Audit), Risk, Risk Management, and business units to strengthen compliance governance across applicable regulations, reviews, enforcement actions, supervisory inquiries, and independent remedial processes.
• Coordinate responses to consumer complaints, complaints resolution procedures, and corrective action planning, and policy updates.
• Conduct regular or independent compliance training, monitoring, testing, and audit reviews, including assessments and remediation processes, compliance risk monitoring, and Board and committee materials.

Governance, Risk & Reporting

• Perform consumer compliance risk analysis management, and control framework oversight.
• Prepare management reports, dashboards, key risk indicators, and critical metrics to support governance updates for Senior Management, the CCO, and Board.
• Maintain examination-related documents, evidence repositories, issue tracking logs, and remediation plans, and control deficiencies, and remediation matters to the compliance committee, including trend analysis, root-cause risk analysis, and business risk.
• Track compliance monitoring, testing control, audit, examination, and complaint management findings.
• Assess emerging risks, regulatory trends, and emerging risks, and assess their impact on the Bank’s products, services, operations, and strategic initiatives.
• Support the preparation of regulatory updates, supervisory reports, and examination remediation efforts, as needed.

Qualifications

Education

• Bachelor’s degree in Business, Finance, Economics, Accounting, Law, Risk Management, or a related field. Master’s degree or Juris Doctor (JD) preferred.

Experience

• Minimum of 3-5 years of experience in consumer compliance, regulatory compliance, compliance risk management and testing, or regulatory examination support within a regulated financial institution.
• Strong knowledge of consumer protection laws and regulations applicable to banking products and services.
• Proven knowledge or experience supporting consumer compliance examinations, audits, complaint management, and regulatory change management activities.
• Thorough understanding of compliance principles, UDAAP compliance, Privacy, Complaint Management, Rules, consumer bank regulations, consumer protection regulations, including Regulations C, D, DD, E, H, V, Z, G, Insurance requirements, and related supervisory expectations.
• Proven experience in translating regulatory requirements to translate them into practical policies, procedures, and business guidance.
• Experience developing or implementing risk assessments, control testing, and audit processes.
• Practical supervisory, audit, supervisory inquiry, and Board related applications/processes.
• Experience in preparing regulatory and BSA, Bank Secrecy Act related policies and procedures.

Preferred Certifications

• Certified Regulatory Compliance Manager CRCM
• Certified Regulatory Specialist (