Stellenangebot

EWP (Enterprise Workspace Platform) - L2 Client Support Engineer 100% (m/w/d)

Julius Baer sucht einen erfahrenen IT-Support-Experten als EWP L2 Client Support Engineer, der komplexe technische Probleme für interne Endnutzer löst. Der Schwerpunkt liegt auf der Unterstützung von Microsoft Windows 11, Microsoft 365 und der Enterprise Workspace Platform.

Ausland

Julius Bär Gruppe AG

100%

Stellenbeschreibung

Aufgaben

Provide tier 2 support for Windows and/or macOS computers (e.g., Windows, macOS, Citrix, etc.)
Support and maintain PDF and Adobe solutions (e.g., Adobe Acrobat)
Collaborate closely with Level-1 support team and the engineering team to resolve escalated issues and implement improvements
Independently manage and resolve incidents via remote access
Document troubleshooting steps, solutions, and known issues in the internal knowledge base
Contribute to the continuous improvement of support processes and client system stability

Anforderungen

IT related degree as a computer technician, high school diploma or proven experience in IT support (at least 2 years of experience)
Solid experience in Windows client support (preferably Windows 10/11)
Strong knowledge of Microsoft 365 applications and services
Familiarity with Adobe products and PDF workflows
Experience with endpoint management tools (e.g., SCCM)
Basic PowerShell Usage
Excellent problem-solving and communication skills