Stellenangebot

EWP (Enterprise Workspace Platform) - L2 Client Support Engineer 100% (m/w/d)

Für die Position als EWP L2 Client Support Engineer bei Julius Baer in Madrid wird ein erfahrener IT-Support-Experte gesucht, der komplexe technische Probleme im Bereich Microsoft Windows 11, Microsoft 365 und Enterprise Workspace Platform lösen kann. Die Hauptaufgaben umfassen die Bereitstellung von Level-2-Support, Troubleshooting und die Dokumentation von Lösungen.

Ausland

Julius Bär Gruppe AG

100%

Stellenbeschreibung

Aufgaben

Provide Level 2 support for Microsoft 365 applications (e.g., Outlook, Teams, OneDrive, etc.)
Support and maintain PDF and Adobe solutions (e.g., Adobe Acrobat)
Collaborate closely with the Level 1 support team and the engineering team to resolve escalated issues and implement improvements
Independently manage and resolve incidents via remote access
Document troubleshooting steps, solutions, and known issues in the internal knowledge base
Contribute to the continuous improvement of support processes and client system stability

Anforderungen

Strong technical expertise in enterprise workspace platforms and related technologies
Strong attention to detail, with a focus on accuracy and precision in documentation and communication