EWP (Enterprise Workspace Platform) - L2 Client Support Engineer 100% (m/w/d)

Stellenbeschreibung

Aufgaben

• Provide Level 2 support for Microsoft 365 applications (e.g., Outlook, Teams, OneDrive, etc.)
• Support and maintain PDF and Adobe solutions (e.g., Adobe Acrobat)
• Collaborate closely with the L1 support team and the engineering team to resolve escalated issues and implement improvements.
• Independently manage and resolve incidents via remote access
• Document troubleshooting steps, solutions, and known issues in the internal knowledge base
• Contribute to the continuous improvement of support processes and client system stability

Anforderungen

• Strong technical expertise in enterprise workspace platforms and related technologies
• Strong attention to detail, with a focus on accuracy and precision in documentation and communication

Wir bieten

Unterstützung und Zusammenarbeit

• Zusammenarbeit mit L1-Support-Team und Engineering-Team