GRADUATE END USER SERVICES

About the Role

• Join the End User Services Team at Leonteq and experience the fast-paced environment of a leading Swiss FinTech company.
• You will help deliver high-quality IT support and workspace services, ensuring employees have the tools and technology they need to work efficiently.
• At Leonteq, we are a leading player in the financial industry, renowned for our innovative approaches, our commitment to excellence and our entrepreneurial spirit.
• Our organisational values people together, passion, dedication, quality service and expertise are our guiding north star.

What You'll Do

• Provide first- and second-level support for hardware, software, and workplace issues.
• Prepare, configure, deploy, and maintain laptops, mobile devices, and peripherals for new and existing employees.
• Troubleshoot hardware, software, printing, connectivity, and collaboration tool issues.
• Assist with the onboarding and offboarding of employees by ensuring timely IT equipment support and access provisioning.
• Assist with end user Application related setup and configuration issues. Acting as member of the application provisioning, networking/infrastructure, workspace management and access requirements bridge between other IT Operation or IT Development teams.
• Contribute to the creation and maintenance of knowledge base articles and user documentation.

What You Need

• Master's degree in Information Technology, Computer Science, Engineering, or a related field.
• Good understanding of Windows operating systems, Microsoft 365, and workplace technologies.
• Basic knowledge of hardware troubleshooting, networking fundamentals, and user support best practices.
• Strong analytical and problem-solving skills with a structured approach.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Strong willingness to learn and develop technical expertise.
• Ability to work independently and collaboratively in a fast-paced environment.
• Fluency in business English

Nice to Have

• Relevant internship or previous experience in IT support or End User Services.
• Additional languages (Portuguese, German, French, or Italian).

Why You'll Love Working Here

• Modern facilities in a prime location.
• Two intensive one-week off-site training programs designed to accelerate your early career development.
• Upon successful completion of the twelve-month Leonteq Graduate Program, the possibility of a permanent full-time role, setting you up for long-term success at Leonteq.
• Opportunities to gain hands-on experience supporting a global workforce while developing technical and customer service skills in an international FinTech environment.