Head of Credit Control & Collections (R2R)

Job description (HR-URV)

• London
• Full time
• Head of Credit Control & Collections (R2R)
• Full-time, Hybrid/Flexible Working Arrangement
• Join a High Growth SaaS Company at the forefront of AI-Led Market

Voulez-vous vous joindre à une startup britannique très rapide dans sa progression ?

• Voulez-vous vous joindre à une startup britannique très rapide dans sa progression, avec un environnement international et internationalisé ?
• Voulez-vous construire un aspect essentiel du processus de revenus dans une organisation où l'argent est un sujet crucial, où le travail est complexe et difficile mais où le plaisir est entier ?
• Voulez-vous travailler avec une direction intelligente, expérimentée et respectueuse ?
• Nous recherchons un Head of Credit Control & Collections qui va stimuler le travail avec une mainmise totale sur les collections et participer à une croissance mondiale ambitieuse.

What will you be doing?

• As Head of Credit Control & Collections, you will be responsible for managing the collections of the business, working on a weekly basis with other members of the accounts receivable function and other members of the wider finance function. You will be creating and leading the collections team within the business.
• Establish and implement a collections strategy in collaboration with the wider accounts receivable team.
• Define and deliver the collections process, in line with the wider accounts payable process.
• Work closely with the Customer Support and Customer Success teams to resolve customer credit issues.
• Manage day-to-day interactions and resolution of issues with customers with overdue invoices aged over 30 days, focussing on cash recovery.
• Drive collection performance with key stakeholders in a fast-paced environment. Performance will be measured through monthly aged debt recovery rates and by maintaining our DSO levels within acceptable metrics.
• Define KPIs and metrics to measure collections performance and drive continuous improvement.
• Create dashboards and performance metrics to inform and coach staff on best practices.
• Work closely with risk management/finance and cross-functional stakeholder teams to mitigate customer credit risk.
• Lead annual credit limit review, by working closely alongside credit team, collections, revenue and risk.
• Conduct regular end-of-month, year-end cash receipt reconciliation
• Lead Credit Control budgeting and forecasting

About you

• Degree in Business, Accounting, Finance, in the quantitative field or equivalent experiential qualifications
• Professional qualification (ACA, ACCA, CIMA, CIPFA, CPA, CA), desirable
• Experience in a fast-growing environment
• Knowledge of good credit control and collection processes including, but not limited to:
• Proven track record of exceptional collections management
• Excellent working knowledge of Accounting, IFRS and IFRS and 16 - specifically IFRS 9
• Highly experienced in use and administration of Navan (quickbooks)
• Strong communicator who is able to articulate his/ her opinions and get things done
• Self-starter willing to roll up their sleeves and get things done as and when they need to be
• Excellent communication & presentation

About the role

• This is an amazing opportunity for an ambitious, commercial and hands-on senior finance leader to lead a small team and use your skills to impact on growth and delivery of our long-term strategy. You'll have endless opportunities to develop and to learn - most importantly you'll join a fantastic, friendly group of colleagues who work well together to deliver results because they genuinely enjoy what they do.
• Salary and Benefits: A competitive salary package, performance bonus and excellent benefits package.
• Location: London Central London
• Start Date: May 2025