Stellenangebot
IT Application Support Specialist – 2nd Level Support 100% (f/m/d)
Die Julius Baer Gruppe sucht einen IT Application Support Specialist für den 2nd Level Support, der die zuverlässige Betriebsführung von Kernbankensystemen durch effektives Incident-Management und Anwendungssupport sicherstellt. Der ideale Kandidat bringt mindestens 2 Jahre Berufserfahrung im Bereich Anwendungssupport und fundierte IT-Kenntnisse mit.
Aufgaben
- Ensuring the operation of core banking applications in respect to application management (2nd level support)
- Processing of incident tickets generated by monitoring systems and the local service desk within SLAs
- Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders
- Takeover of periodic on-call duty (needly 72h/6w)
- Administration of change requests, for application related process fulfillment
- Participation in periodic releases on weekends
- Engage in projects relating to operational aspects for existing or newly integrated applications
- Routine data cleansing of the systems
- Process optimization and automation of repetitive tasks including handover to L1 (Control Center)
- Keep application operation documentation (knowledge database) up to date
Anforderungen
- ServiceNow specialist/administrator support skills
- Completed IT training (Degree in Computer Science or other IT related certification)
- At least 2 years of professional experience in application support
- Enthusiastic team player with strong communication skills
- Highly motivated, and proactive, with an eagerness to learn and take on new concepts
- Good written and spoken English, German an advantage
Wir bieten
Keine Informationen vorhanden.Jobdetails
Weiterbildungsangebote powered by skillaware.