JUNIOR IT SUPPORT - END USER SERVICES

ABOUT THE ROLE

• Join the End User Services Team at Leonteq and experience the fast-paced environment of a leading Swiss FinTech company!
• Assist and service business, ensuring employees have the tools and technology they need to work efficiently.
• At Leonteq, we are a leading player in the Financial industry, renowned for our innovative approaches and embracing opportunities to automate routine tasks using scripting languages.
• Our current mission is to develop and maintain a top-of-the-range IT infrastructure with strong information security measures and an outstanding help desk to support end-users in the cloud, data centre, mobile and hybrid environment.

WHAT YOU'LL DO

• Assist with the installation, setup and configuration of end-user applications.
• Provide first- and second-level support for hardware, software, and workplace technology.
• Keep maintain accurate IT asset records in the CMDB and contribute to identifying and implementing automation opportunities and introducing the automation tool.
• Work with global site and external vendors to resolve end-user-related incidents and issues.
• Troubleshoot hardware, software, printing, connectivity, and collaboration tool issues.
• Contribute to the creation and maintenance of knowledge base articles and user documentation.
• Act as a liaison between end users and IT Operations or Development teams.
• Perform training sessions, both in person and video (live) on digital and soft topics.
• Resolve IT-related issues such as authentication on our systems.
• Adapt and document SOPs (standard operating procedures).
• Be a key contact person for end users / Endcustomer departments, including on-site support on location and remote helping using remote support tools like TeamViewer.
• Act as a single point of contact for all kinds of IT inquiries and help bridge gaps between end users.
• Good communication with customer and be able to identify the root cause of the issue - or in case not responsible, find the right contact person and communicate to them.

WHAT YOU'LL NEED

• Completed vocational training, an apprenticeship or a diploma in IT or equivalent practical experience or hands-on projects.
• Basic working knowledge of Windows, Microsoft 365 and common workplace devices.
• Basic understanding of computer hardware, networking and troubleshooting.
• A practical approach to problem-solving and a willingness to ask for guidance when needed.
• Clear communication skills, a service-oriented mindset and an interest in helping people reach their goals.
• Curiosity, a willingness to learn and a genuine interest in developing a career in IT support.
• A reliable and organized approach, with the ability to follow procedures, document work and support end-customer expectations.
• Good spoken and written English, sufficient to support employees and collaborate with an International team.

NICE TO HAVE

• Initial hands-on experience in IT support, gained through an apprenticeship, internship, studies, or previous work.
• Familiarity with licensing systems, user account administration or virtual desktop environments is a plus.
• Additional languages, particularly Portuguese, German, French or Italian.

WHY YOU'LL LOVE WORKING HERE

• Modern facilities in a prime location.
• Hands-on, on-site training from colleagues within End User Services and other IT teams to our processes and IT environment.
• Opportunities to gain hands-on experience supporting a global workforce while developing your technical and customer service skills in an international FinTech environment.