Lead, IAM Automation & Strategy

Mission Statement

• As a Lead for Identify & Access Management (IAM) Automation & Strategy, you play a role in driving automation, governance, insights, and Digital Customer Experience (DCX) capabilities to improve organization efficiency and accelerate customer experience.
• Your work involves supporting organizations with automation opportunities that span across automation engineers, architecture, design disciplines, product owners, and business stakeholders to jointly develop strategic automation insights.
• You are a connector of business and technology expertise. It's all about supporting organizations (teams) to bring the end to end journey into focus.
• To be successful in this role as a DCX Program Lead position, you must have strong client relationships, work collaboratively across organization boundary, strategically break down process challenges, and understand the impact your decisions make.
• You will provide the necessary technology to automate enterprise operations and support Digital Customer Experiences (including identity, service automation analytics, security protection, privileged access management, machine learning, automation governance, automated operations, automation integration deployment, and automated credential request process). This role supports tracks on automation development with strategy mapping that guides automation on system processes, machine learning, automation orchestration and enterprise automation.

Leadership & Collaboration

• Drive a culture of trust, respect for all, and belief that every employee has the opportunities and responsibilities to focus on delivering business impact, caring for clients, and building deep partnerships with colleagues and customers on a daily basis.
• Lead collaboration across and within the team.
• Own and build upon professional success, business growth, and diversity, inclusion and belonging.

Accountability

• Be accountable for personal and professional behaviors, especially when challenging circumstances are observed.
• Act with integrity, be a strong ally to others, and serve as a role model.
• Admit when you are wrong and learn from your mistakes.
• Take ownership of assigned tasks and measure results.

Humane Performance

• Be a coach and supportive leader to those collaborating with you and those on your teams.
• Be honest and direct with feedback, taking a restorative approach to correct behavior.
• Be flexible about how things get done and empower others to find new ways to work together.
• Be an active listener when things are discussed, take pause to think and be present, and build trust, respect, and inclusion.

Key Responsibilities

Automation & Digital Customer Development

• Partner with all units to drive automation standardization approaches and processes and automation strategies
• Build and maintain visibility across the three automation platforms
• Support early risk management and incident management responses.
• Scaling up onboarding between AMS platforms, security tools, ticking system, and enterprise integration servers
• Identify opportunities to automate manual processes and improve operational efficiency.

Robotics Hub Integration

• Support the development and execution of IAM policies and Digital Customer strategies.
• Work with stakeholders to deploy new automation capabilities within IAM operations and enterprise business systems.
• Collaborate on monitoring automation systems, review, and testing the status of IAM-related KPIs.
• Contribute to automation systems and transformation projects, aligning with key systems.

Digital Delivery & Standardization

• Evaluate automation requirements for public automation systems.
• Support automation testing, deployments, operations, and ongoing performance activities.
• Monitor service automation workflows, loggers, and data governance.
• Identify opportunities for automation and deliver results, document, communicate.

Robot Workflow & Infrastructure

• Partner with process owners and architects for designing, automation, and process.