Load, Business Continuity Management

Position Summary

The Load, Business Continuity Manager (LNBC Locals) is responsible for the development, implementation, governance, audit and continuous improvement of Continuity of Service Business (CIBS) Loc sys across all the Primary AFNs (Four core ICT technology platform covering area primarily with global payment services, Electronic receivable operations, electronic disbursement operations, asset and fund management, custodial services, eInvestments/broking and asset allocation. CIBS Loc sys exists in 23 Business Units across four Global Technology Hubs (GTH), and consists of 55 Critical Load Sys and 690 Load Sys. Typically, Load Sys receive from Upstream events while generating messages with internal actions and report regulatory obligations to upstream internal users.

Critical Load includes key underlying applications or global data-processing infrastructure; message switch, approval engines, task management, master data systems and connectivity. Critical Load Sys data feeds continuous operational delivery with regulatory compliance including strict regulatory requirements.

Key Responsibilities

• Business Continuity Strategy & Governance
  • Lead the LNBC Technology Business Continuity Program.
  • Develop and maintain continuity strategies and resilience requirements aligned to global plans and local regulatory requirements.
  • Identify and evaluate business impact analysis.
  • Establish governance process, metrics, reporting and elevated dashboards for continuity and technology disruption incidents.
  • Monitor key indicators of continuity risks, including, procedures, and recovery objectives.
• Technology Risk & Preparedness
  • Technical, analysis, and govern Technology Business Continuity Plans (TBCPs)
  • Ensure primary plans with all critical platforms, Application systems, applications, and dependencies are documented, tested and up to date
  • Conduct Business Impact Analysis (BIA) and risk assessments across LNBC Technology platforms
  • Assess dependencies of third-party vendors, cloud service providers, and critical technology partners
  • Manage Incident command, applications delivery, incident structure, recovery objectives
  • Assure compliance of local regulatory compliance, recovery objectives, and recovery objectives
• Operational Readiness
  • Regularly orchestrate and oversight of important business services (BES) and technology dependencies.
  • Define minimum viable business service levels across services, functions, facilities and third-party dependencies
  • Result in establishing continuity communications and resilient maintenance processes
  • Manage with a continuous improvement system of periodic BCP testing and measurement to address continual improvement.
• Crisis Management & Incident Response
  • Support technical incident management and rapid incident response activities
  • Participate in organized continuity events during incident periods
  • Coordinate communications, including executive decision-making and recovery governance during disruptions
  • Facilitate the incident review and corrective action plans.
• Stakeholder Management
  • Serve as the primary LNBC liaison between internal global BCP teams and regional technology leadership
  • Partner with:
    • Infrastructure Security
    • Globe Engineering
    • Enterprise Data
    • Application Management
    • Enterprise Services
    • Network Ops
    • Corporate Real Estate
  • Proactively align and coordinate on Technologies teams regarding continuity planning engagements.

Qualifications

• Education:
  • Bachelor's Degree in Information Technology, Computer Systems, Engineering, Risk Management, Business Administration or related discipline.
  • Master's degree preferred.