Operations Client Relationship Management (Associate)

Job Title

• Operations Client Relationship Management (Associate)

Location

• London, GB

Department

• Operations

Department Overview

• The Operations Client Relationship Management role, as part of the OCRM team, acts as the key relationship provider for the wholesale sales and trading desk(s) within the UK with an aim to provide an effective and efficient service to managing client requests relating to business issues and their resolution.

Key Responsibilities

• The Operations team act as the principal point of contact for the clients’ day to day operational requirements.
• Produce and provide periodic day ahead messages, providing critical information to clients including deal activity, client activity and/or any operational milestones, or events including:
• Maintain awareness of industry trends and the regulatory environment, including their impact on clients, with a willingness to develop deeper expertise.
• Daily monitoring across the pre and post trade lifecycle to proactively resolve issues for key clients.
• Prepare high-quality client materials by meetings and in response to client requests.
• Summarise periodic client metrics collaborating with the Business Intelligence Transformation function to deliver MI requested by clients.
• Lead discussions and projects by organising meetings, partnering with key stakeholders and influencing the delivery of service capability relevant to operational service delivery.
• Develop a strong understanding of internal solutions and market tools that can be applied within post-trade operations.
• Support clients seeking to understand how technology and AI can optimise their operations.

Key Objectives Critical to Success

• The successful candidate must have the ability to forge strong client-centred relationships in a high performing and collegiate approach.
• Strong client orientation and consistently high professional standards are key.
• Demonstrate effective leadership and participation in cross-functional and cross-regional teams.
• Highly organised, with the ability to manage multiple priorities effectively and efficiently while maintaining a strong client service.
• Focus and a clear understanding of client needs.

Skills, Experience, Qualifications and Knowledge Required

• Strong knowledge of post-trade operations, settlement processes and reconciliation procedures.
• Client query management and troubleshooting.
• Familiarity with regulatory frameworks.
• A genuine interest in developing a thorough understanding of the business and Nomura’s clients, as well as taking proactive approach to work at hand.
• Excellent written and verbal communication skills.
• Attention to detail, as well as the ability to solve problems that come to hand.
• Understand risk and control frameworks, with the ability to escalate potential risks in a timely manner.
• Confident in engaging with internal and external clients, articulating key messages across all communication channels and cross-regional teams.
• Strong time management and ability to work under pressure.
• Ability to anticipate problems and potential risks.