Stellenangebot

Operations Client Service, Assistant Vice President

Der Job als Assistant Vice President im Operations Client Service bei State Street Global Services beinhaltet den Aufbau und die Pflege von Beziehungen zu internen und externen Kunden, die Analyse und Lösung von Problemen sowie die Verbesserung von Prozessen und Verfahren. Der Fokus liegt auf der Bereitstellung eines hervorragenden Kundenservice und der Identifizierung von Effizienzverbesserungen.

Ausland

State Street Bank International GmbH, München, Zweigniederlassung Zürich

100%

Job Description

What you will be responsible for

Utilize ‘client first mindset’ - continue to improve Client Service and the Client experience to deepen relationships with clients
Comprehensive and demonstrated knowledge of overall process and operating model for multiple clients within the team
Find better ways – finding efficiencies for a particular client and sharing that more broadly to all clients
Adopt technology to enable us to do our jobs more efficiently
Drive clients to look at out manual tasks to automate, reduce or mitigate risk
Follow Corporate policies, including but not limited to Code of Conduct, Personal Trading Policy, Gifts & Entertainment
Build strong relationships with internal teams and clients
Develop and maintain procedures. Ensure SOPs/regulatory met and escalate as needed

What we value

Decision-making skills
Must be detail oriented and deadline driven
Strong organizational skills and time management skills (ability to prioritize)
Strong verbal and written communication skills
Adhere to company policies and guidelines
Must have analytical and problem-solving skills
Interact with internal and external clients to provide comprehensive support

Additional requirements

Bachelor's degree or equivalent work experience and a focus in Finance, Banking or related field preferred
6-8 years of operational experience
Computer proficient including working knowledge of desktop software applications (e.g. Excel, Word, etc.)