Post Production Support Specialist

Job Description

What We Are Looking For

The Post Production Support Specialist (PSS) supports customers post-go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include but are not limited to:

• Drafting new client requirements
• Configuring and testing solutions

The Specialist will work with Charles River Technical Support team, business stakeholders and end-users. The Post Production Support Specialist ideal candidate will have at least 3 to 5 years of hands-on experience gained in the front or support of Front, Middle or Back Office Investment Management systems. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.

What You Will Be Responsible For

• PSS are expected to have strong domain knowledge across multiple asset classes. Additionally, PSS team members are responsible for managing the CRD/Alpheus eco-system and establishing relationships with the various front-end users.
• Analyze and evaluate implementation issues while providing product expertise and guidance throughout the post-go-live journey
• Educate customers on the methodologies and functionality provided by CRIMS, Advise on best practices applying the implementation and operation of Charles River solutions and services.
• Reliable post-implementation support to enhance Charles River solutions and services, document and communicate product improvements as part of customer-specific requirements or in response to trends in the marketplace.
• Responsible for monitoring a client issues list and status reporting.
• Clients are expecting solutions
• Other requirements for new asset classes, security types and/or business line
• Document requirements
• Work with Professional Services teams to design dedicated resources to complete deliverables
• Contribute to Service quality by clearly communicating defects to Client Support and Product Management, Support the defect resolution process by providing clear descriptions of defects and root cause analysis, validating the resolution fixes, identify errors and mistakes in documentation and suggest corrections and improvements.

Requirements

• Minimum of 3 years of experience with the implementation and/or support of mission-critical financial systems. Experience in the implementation and/or support of a financial system with a sell-side, hedge fund or asset manager, or wealth management firm is equally valuable.
• Familiarity with Charles River Investment Management software solutions or similar technology
• A strong and proven track record in supporting and implementing solutions

What We Offer

• Competitive and comprehensive benefits packages
• Flexible Working Program to help match your work hours to your needs
• Development programs and educational support to help you reach your full potential
• Generous medical care, insurance and savings plans

Inclusion, Diversity, and Social Responsibility

• Diverse workforce drives business success
• Inclusive environment where everyone can thrive and reach their maximum potential
• Programs designed to help balance your career and personal and professional life, paid vacation days, matching gift program and access to employee networks