Product Specialist, Officer

Job Description

What are we looking for

• Provide functional application support to CRC customers in the Fixed Income and Derivative space.

What you will be responsible for

• Respond to requests for technical assistance via phone, email or in person (permanently or on-site).
• Diagnose software issues and recommend the appropriate solution.
• Analyze problems, answer questions and provide training related to the software.
• Identify and test workarounds for bugs or deficiencies in the software.
• Research issues dealing with third-party software.
• Follow a standard set of procedures and methods when responding to customer requests or inquiries.
• Conduct research on questions and issues using available information resources and other product specialists.
• Contribute to the continuous enhancement and improvement of support processes and methods.
• Successfully handle “sensitive” issue related situations that affect the perception of how CRC resolves customer problems
• Manage special projects as required
• Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
• Complete any other related task as assigned.

Education & Preferred Qualifications

• Demonstrated experience with SQL, and fundamental understanding of relational database theory and/or specific knowledge of Oracle/Crystal Reports/ SQL Server
• Demonstrated experience with one or more structured programming languages
• Extensive experience in system administration - system configuration management, resource sharing, operating system fundamentals
• Relevant technical coursework and/or technical academic projects.
• Proven ability to work in a mission-critical production support environment
• Demonstrated understanding of the System Development Life-Cycle
• Strong communication and interpersonal skills, written and oral including confidence in interaction with senior stakeholders.
• Strong analytical skills including process analysis and demonstrated strong interest in underlying the detail of the analysis is a must.
• Demonstrated proficiency in solving complex technical problems with a keen eye for detail and strong analytical mindset
• Demonstrated experience of Oracle RDBMS or SQLG, Database tools.
• Comfortable facilitating project working groups and possesses strong data gathering skills.
• Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer
• 0-3 years overall work experience in the world of Financial Technology or any other relevant industry

Wir bieten

Work, Life, and Growth

• Competitive and comprehensive benefits package
• Generous medical, dental, insurance and savings plans
• Flexible Work Program
• Development programs and educational support

Inclusion, Diversity, and Social Responsibility

• Diverse and inclusive environment
• Paid volunteer days
• Matching gift program
• Access to employee networks

Benefits

• Medical Care and Insurance, accidental death and dismemberment coverage
• Holidays and Time Off
• Paid vacation allowance
• Two paid days off to volunteer