ServiceNow Developer 100% (f/m/d)

Job Description Summary

• As ServiceNow Developer you drive automation and improvement of enterprise service delivery by designing and implementing solutions within the ServiceNow platform.
• You will build and maintain ServiceNow portal components, implement solutions based on the Business Request Catalogue, develop self-service portal widgets, and create reusable Script Includes to support client- and server-side solutions.
• You will collaborate with stakeholders to translate business needs into technical designs and contribute to developing and managing the ServiceNow Request Catalogue and new process automation workflows.

Details

• Develop secure, scalable, and user-friendly, self-service portal components, including custom widgets and user-experience features.
• Design, develop, and maintain ServiceNow solutions focused on the Business Request Catalogue and ticketing systems based on case management.
• Develop user-friendly self-service portal components, including custom widgets and user-experience features to improve end-user experience.
• Create and optimize Server- and Client-side scripts (e.g., Script Include Client Scripts) for process automation.
• Implement integrations to streamline onboarding and request processes.
• Prioritize out-of-the-box ServiceNow functionality to ensure a sustainable, upgradable solution with minimal customization.
• Collaborate with stakeholders to gather requirements, translate business needs into technical designs, and deliver fit-for-purpose solutions.
• Support testing, documentation, and deployment activities within agile release cycles, ensuring high quality and compliance.
• Troubleshoot issues, conduct root cause analysis, and apply fixes in development and production environments.

YOUR PROFILE

• Strong problem-solving skills with a focus on clean, efficient, and maintainable code.
• Commitment to following ITSM best practices and enterprise architecture principles.
• Ability to work independently and collaboratively within cross-functional teams.
• Attention to detail with a quality-first mindset, especially around security and compliance.
• Proactive approach to identifying process improvements and automation opportunities.
• Strong communication skills to engage with technical peers and non-technical stakeholders.
• Adherence to change and configuration management processes in a controlled environment.
• Bachelor's degree in Computer Science, Information Technology, or a related IT field.
• Knowledge or experience with ITIL, COBIT, or other IT management frameworks.
• Experience with data migration techniques and integration patterns (e.g., MID Server, SOAP/REST APIs) beneficial.
• Awareness of security and compliance standards applicable to financial services.
• ServiceNow Certified System Administrator (CSA) certification as Application Improvement Specialist is highly desirable.