Support Engineer

Key Responsibilities

• Mutuality Incident Management - Own incident resolution and communication of service announcements ensuring transparent and swift closures.
• Initiate, review, initiate & execute changes to underlying IT systems within the network infrastructure including end-user devices and data-center networking. Required to follow ITIL standards on release and service delivery. Maintain continuous programs to ensure End-of-Life Cycle products of changes to be capture and renew based on the global guidelines.
• Incident Coordination - Ensure proper handling and communication of service disruptions towards end-users and escalations.
• Server/Hub/AV Rooms Management - Responsible for overall management of Server/Hub/AV room location, including environmental duties.

Professional and Technical

• Minimum Qualifications: At least 3 years of combined IT and Daily Operations on network with a broad range of exposure to systems management and administration functions.
• Additional certifications in Microsoft, Linux, Cisco or similar technologies is a plus
• Familiarity and knowledge of current technology used within financial organizations including infrastructure, commercial and intra-Internet products
• Be able to take-up large amounts of documentations and translate into a simpler form
• Working knowledge of IT organizations and Server Rooms, specifically understandings system production controls processes.
• Excellent written and verbal communication skills

Personal and Social

• Ability to work independently and be part of a team
• Demonstrates Initiative, ability to work under pressure and consistently meet work deadlines
• Process oriented, eye for details, meticulous